Shipping & Returns

S H I P P I N G

Items ordered and paid for will ship after 2–5 business days, unless otherwise noted in description of product. We primarily ship through DTDC & BLUE DART. After leaving our facility, DTDC & BLUE DART typically delivers in 2–5 business days. You will receive an email notification from us that contains tracking information once your order has been shipped.

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it and contact us immediately.  If your item(s) do arrive damaged please contact us at facerituals@gmail.com and we will replace the damaged goods.

 

O R D E R   C A N C E L L A T I O N S

We work hard to help you get your orders as quickly as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This means there is only a very small window of time where we can catch your order before it is shipped out.

This unfortunately means NO changes can be made to your order once it is placed. There may however be time to cancel your order all together so you can start fresh. Please email us at facerituals@gmail.com as soon as possible with the subject line "Cancellation" and your full name and order number. We’ll let you know what we can do!  

 

R E F U N D S  &  E X C H A N G E S 

At F A C E  R I T U A L S your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. In most cases, returns are processed as store-credit or exchange due to the nature of our products. In order to receive refund or exchange, please reach out to us within 15 days of purchase and send the product back to us within 10 days of reaching out. Please do not hesitate to contact us at facerituals@gmail.com at anytime if you are unhappy with your order.

F A C E  R I T U A L S is not responsible for any additional shipping costs for returns, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to                            

For returns, send the unused or damaged product to:

F A C E  R I T U A L S

C – 1/2 Model Town-3

Cottage no 3

Delhi-110009

India.

Please note: We will not be able to refund the shipping cost for returns as it is directly paid to our providers. 

 

P A Y M E N T

We offer secure online ordering and accept Visa, MasterCard, American Express, Discover, Paytm, PayPal and net banking.

All the prices of our products are inclusive of 18% GST.